Terms and Conditions – International Clothing & Lingerie

Welcome to Damen Store These Terms and Conditions (“Terms”) govern your use of our website, www.damenstore.com and the purchase of products from our online store. By accessing our site or making a purchase, you agree to be bound by these Terms.

Use of Website
You agree to use this website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the site or impairment of the availability or accessibility of www.damenstore.com

1. Account Registration
  To access certain features or make purchases, you may need to register an account. You agree to provide accurate, complete, and up-to-date information and to keep your login credentials secure.

1. Products and Pricing
  All products are subject to availability, and we reserve the right to change the prices and product descriptions at any time. We make every effort to ensure accurate pricing, but errors may occur. In such cases, we reserve the right to cancel orders with incorrect pricing.

1. Orders and Payment
  Once you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of the order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.
  Payment must be made using approved methods (credit/debit card, PayPal, etc.). All transactions are secure and encrypted.

1. Shipping and Delivery
  
  We offer the following shipping options for deliveries within India:
  
  Standard Shipping: Estimated Delivery Time: 7to 10 business days
  
  Delivery times are estimates and may vary based on location and shipping method. We are not responsible for delays caused by carriers or customs. Risk of loss passes to you upon delivery.
  
  Order Tracking
  
  You will receive a Shipment Confirmation email with a tracking number once your order has shipped. The tracking number will be active within 48hrs hours of receiving the email. You can track your order’s progress via the carrier’s website or through our dedicated tracking page .
  
  Incorrect Shipping Address & Refused Delivery
  - If an order is returned to us due to an incorrect or incomplete address provided by the customer, or if the delivery is refused, the customer will be responsible for the original shipping charges plus the cost of returning the package to us.
  - A re-shipping fee will be charged to resend the package to the correct address.
  - If the customer opts for a refund, the original shipping charges and return shipping costs will be deducted from the refund amount.

1. Returns and Refunds
  
  1 .Eligibility for Refund
  
  To be eligible for a refund, your item must meet the following criteria:
  - Condition: The textile item must be unused, unwashed, unworn, and in the same condition that you received it. It must also be in its original packaging with all tags and labels still attached.
  - Proof of Purchase: You must provide the original receipt or proof of purchase.
  - Return Window: Your request for a refund must be initiated same day from the date of delivery. After this period, we cannot offer you a refund.
  Non-Refundable Items: The following items are not eligible for a refund:
  - Gift cards.
  - Sale items or items purchased during a promotional period marked as “Final Sale” or “Non-Refundable “or “ Free Sale”.
  - Items that have been washed, worn, used, or altered.
  - Items without their original tags and packaging.
  - [Add any other specific non-refundable textile items, e.g., “Custom-made or personalized textile products,” “Intimate wear (e.g., innerwear, lingerie, swimwear) for hygiene reasons.”]
  1. Refund Process
  To initiate a refund, please follow these steps:
  1. Contact Us: Email our customer support team at customercare@damenstore.com or within the eligible return window. Please provide your order number, the item(s) you wish to return, and the reason for the refund.
  2. Await Instructions: Our team will review your request and, if eligible, provide you with detailed instructions on how to return the item(s), including the return shipping address.
  3. Ship the Item(s): Carefully package the item(s) to prevent damage during transit. You are responsible for the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  4. Inspection and Approval: Once your returned item is received and inspected, we will send you an email notification confirming its receipt. We will also notify you of the approval or rejection of your refund. Please allow 10] business days for this process.
  5. Refund Issuance: If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
  3.Shipping Cost for Returns
  - Customer Responsibility: Unless the return is due to an error on our part (e.g., incorrect item shipped, defective product , you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  - Our Responsibility: If you receive a refund, the cost of return shipping will not be deducted from your refund if the return is due to our error or a defective product.
  4 Late or Missing Refunds
  
  If you haven’t received a refund yet, please follow these steps:
  1. Check Your Bank Account: First, check your bank account again.
  2. Contact Your Payment Provider: Then contact your credit card company or bank. It may take some time before your refund is officially posted.
  3. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at
  4. Exchanges
  We only replace items if they are defective, damaged, or if you received an incorrect textile item. If you need to exchange it for the same item, send us an email at customercare@damenstore.com and we will guide you through the process. We do not offer exchanges for sizing or color preferences. For such cases, please follow the refund process and place a new order.
  1. Damaged or Defective Items
  If you receive a damaged or defective textile item, please contact us immediately of delivery at customercare@damenstore.com Please include:
  - Your order number.
  - A clear description of the damage or defect.
  - Photographs clearly showing the damage or defect.
  We will assess the issue and, if confirmed, provide you with instructions for returning the item for a replacement or a full refund, including return shipping costs.
  1. Changes to This Refund Policy
  We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site and will apply to all purchases made thereafter. We encourage you to review this policy periodically.

1. Limitation of Liability
  We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or the purchase of products. Our total liability is limited to the amount you paid for the product(s) in question.

1. Governing Law
  These Terms are governed by the laws of State of Tamilnadu Chennai . Any disputes shall be resolved in the courts of Chennai.
2. Changes to Terms
  We may update these Terms from time to time. Continued use of the website constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically.
3. Privacy Policy
  
  This Privacy Policy explains how Damen Store handles your personal data when you visit our website make purchases, use our services, or interact with us. By using our Site and services, you agree to your information being collected and used as outlined in this policy. If you don’t agree, please don’t use our Site.
  
  1.Information We collect.
  
  We collect various types of information to process your orders, provide customer service, and make your shopping experience better.
  
  Personal Data
  
  This is information that can identify you. We collect it mainly when you buy something, create an account, or get in touch with us:
  - Identity Data: Your first name, last name, username, gender, date of birth.
  - Contact Data: Billing address, shipping address, email address, phone numbers.
  - Financial Data: Payment card details (we securely process these via third-party gateways and don’t store full card numbers on our servers), and bank account info for refunds.
  - Transaction Data: Details about your payments, purchases, and order history.
  - Profile Data: Your username and password, what you’ve bought, your interests, preferences, feedback, and survey responses.
  - Marketing and Communications Data: Your preferences for receiving marketing from us and our partners, and how you prefer to communicate with us.
  - Correspondence Data: Information you give us when you contact customer service, leave product reviews, or provide feedback.
  b.Usage data
  
  When you browse our Site, we automatically collect certain information your browser sends:
  - Your computer’s IP address.
  - Browser type and version.
  - The pages you visit on our Site.
  - The date and time of your visit, and how long you spend on pages.
  - Unique device identifiers and other diagnostic info.
  - Referring/exit pages.
  2.How we use your information
  
  We use the data we collect for essential purposes related to running our e-commerce business:
  - To Process and Fulfill Orders: To complete your purchases, handle payments, and ship products to you.
  - To Manage Your Account: To let you create and manage an account, see your order history, and track shipments.
  - To Provide Customer Support: To answer your questions and help with orders, returns, or product information.
  - To Personalize Your Experience: To tailor product recommendations, display relevant content, and remember your preferences.
  - To Improve Our Site and Services: To analyze usage patterns, identify popular products, troubleshoot issues, and generally make things better for you.
  - For Marketing and Promotions: To send you newsletters, special offers, and information about products or services we believe may interest you (if you’ve opted in or as allowed by law).
  - For Security and Fraud Prevention: To protect our Site, customers, and business from fraud, unauthorized access, and other illegal activities.
  - To Comply with Legal Obligations: To meet our legal, regulatory, and tax duties (e.g., keeping transaction records).
  - For Internal Business Operations: For data analysis, auditing, research, and developing new products or services.
  - Fulfillment of Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering a contract (e.g., fulfilling your purchase order).
  3.Disclosure of your information
  
  We may share your personal data with the following types of recipients, but only for the purposes mentioned in this policy:
  - Payment Processors: To securely handle your payments (e.g., Stripe, Razorpay, PayU). We don’t store your full payment card details.
  - Shipping & Logistics Partners: To deliver your purchased products (e.g., FedEx, Delhivery, Bluedart, India Post).
  1. Security Data
  We’re committed to keeping your personal data safe. We use reasonable security measures to protect your information from unauthorized access, changes, disclosure, or destruction. These measures include:
  - SSL/TLS encryption for data sent over the internet (HTTPS).
  - Firewalls and intrusion detection systems.
  - Access controls to limit who can see your personal data.
  - Regular security audits and vulnerability checks.
  - Secure processing of payment information through PCI DSS compliant third-party gateways.
  However, no method of transmission over the Internet or electronic storage is 100% secure. While we do our best to protect your personal data, we can’t guarantee its absolute security.